Ticket Purchase Terms & Conditions

Ticket Purchase Terms & Conditions of Sale

Any ticket issued is subject to the following conditions and may be revoked by the issuer, proprietor of the venue and/or organiser of the event for breach of any of the specified conditions. Bilberry Oak Enterprises Limited trading as Firefly Cinemas may change or amend these Terms & Conditions of Sale at any time.

Overview

Bilberry Oak Enterprises Limited trading as Firefly Cinemas sells tickets to outdoor movies throughout New Zealand. Tickets are either charged by car for drive-in movies, or per person for sit down picnic movies. This will be clearly stated on your ticket.

Bilberry Oak Enterprises Limited is based in Wellington, New Zealand, and is a fully New Zealand owned and operated registered company.

Your ticket

You will be sent your tickets to the email address used when purchasing, you can either print these tickets out, or show us on a smartphone when you arrive. If you pay by credit card then your tickets will be sent pretty much straight away. If you pay by internet banking, your tickets will be sent out when the funds are cleared in our bank account.

Look after your ticket(s) as you would cash. It must be presented in order to gain admittance to the event. The code on the ticket uniquely identifies this ticket and the purchaser, and can be redeemed only once. Multiple copies of this ticket will not allow multiple entries. In the event that multiple copies of this code are presented at the event, the Promoter may refuse entry to all ticket holders presenting tickets with this code.

When presenting concession tickets or entering events with an age restriction in place, appropriate identification must be shown. If suitable identification is not presented, you may be refused admittance to the event. All occupants must be above the age restriction, regardless if parents or guardians are with them.

All ticket prices are shown in NZ Dollars and include GST where applicable. Bilberry Oak Enterprises Limited trading as Firefly Cinemas accepts Visa, Mastercard and bank deposit only. Other credit card providers such as American Express or Diners card are not accepted.

Weather Conditions

As with the nature of an outdoor event, we cannot control the weather. We will decide on the day of the event if it needs to be postponed. Our equipment can handle windy & rainy conditions, so it will need to be pretty bad for it to be postponed. Generally it is high wind forecasts that prohibt us from being able to erected our screen structure. We want to ensure that you receive a great experience, as well as protecting our important electrical equipment.

Postponements, cancellations & refunds

Tickets cannot be refunded, exchanged or cancelled once issued except in accordance with the applicable laws of New Zealand.

In the event of a cancellation before the original date, the purchase will be refunded directly to the credit card used for the original purchase. In the event of a postponement, purchased tickets for the original date will be valid for the new date unless otherwise notified. If you are unable to attend the new postponement date you can change your ticket to any future movie, refunds will not be available. If the movie was stopped less than 80% of the way through a movies running time, we will set a postponement date to play the movie again or you are able to change your ticket to any future movie. If the postponed date cannot go ahead again or is cancelled, you will get a voucher to any future movie over the next 12 months. If the movie has less than 20% of the running time to go, transferring your ticket to another movie will not be available.

If an event has to be postponed, we will announce a new date within 7 days. You have the right to change your ticket to another movie, up until 24 hours before the new date. Your ticket to the postponed event will give you entry to the new date.

If the date of an event has to be changed due to reasons out of our control (i.e venue restrictions or adverse weather forecasted) we will contact you via email and SMS on the details supplied during ticket purchase. If you are unable to make the new date, a credit note of the purchase price will be issued valid for 16 months. You must contact us at least 24hrs prior to the new date otherwise no refund or credit note can be issued.

Purchase from unauthorised sources

Tickets to any Bilberry Oak Enterprises Limited trading as Firefly Cinemas events can be purchased from www.fireflycinemas.co.nz and www.firefly.nz. There are registered ticket outlets also authorised to sell tickets on our behalf. Please ensure you give them your email & cell phone contact details when purchasing so we can contact you if the event needs to be postponed. Authorised ticket outlets will be listed on the event pages.

Vehicle size

The largest vehicle we can accommodate is a large van. For those wanting to bring a larger vehicle you will be able to park in an area and watch from the picnic area. Please note that tall vehicles (vans, SUV’s etc) will be at the back of the viewing area. Vehicle size is mostly based upon the height of your vehicle.

Movie start times

Gates open 60-90 minutes before start time. The start time is estimated 15 minutes after sunset. In some instances the ambient light from the setting sun might delay the start to ensure a better picture. All movie runtimes can be found on our movie schedule page for that movie.

Recording / audiotaping events

Due to the nature of cinema, cameras and video recorders, audiotape recorders and other types of recording devices are prohibited.

Refusal of admission or ejection for objectionable behaviour

Bilberry Oak Enterprises Limited trading as Firefly Cinemas or the venue reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose behaviour does not comply with the rules and regulations set forth by the venue and/or Promoter.

Privacy Policy

Introduction

Bilberry Oak Enterprises Limited trading as Firefly Cinemas. This Privacy policy sets out how Bilberry Oak Enterprises Limited trading as Firefly Cinemas uses and protects any information that you give when you use this website for products and services.  Your privacy is important to us so are committed to keep it protected. We collect minimum amount of information about you that is commensurate with providing you with a satisfactory service. Unless requested we may contact you, from time to time, via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Within this Policy, Personal Information means the same as it does within the Privacy Act 1993.Link to Privacy Act

Information We Collect

If you choose to use this website for our products and services, we may require you to provide contact and identity information including:
Your name
Address
Contact number
Email address
Transaction information
Other information relevant to the services you use on our website

Our Use and Disclosure of Your Information

This information is used to aid in the provision of our various products and services, including customer service, accounting, billing, collections, and the marketing of other product services. Your Personal Information will be used only for the purpose you chose it to be.

We may use your Personal Information to:
Completion of orders
Encourage a safe online experience and enforce our terms and conditions
Improve our products and/or services
Improve customer experience
Provide you with information that may affect your use of our products and services
Inform you of any promotional offers

Security

Bilberry Oak Enterprises Limited trading as Firefly Cinemas has taken all essential precautions to make sure that any information you provide us remains private and secure and that your payment and registration information is processed with total confidentiality. We will not sell or rent this information to anyone nor we will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.  We follow strict security procedures in the storage and disclose of information you have given us, which helps us to prevent unauthorized access.

Other Websites

Our website may contain links to access other websites. Once you leave our site and access other websites, you should note that we do not have any control over any other website but ours. Therefore, our Private Policy, protection and security will not apply if you provide Personal Information on those websites. Should you use any of those websites, please be cautious and familiarize yourself with their Private Policies and Terms and Condition.

Cookies
Our website uses “cookies”, which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience.

Payment Solutions Provider

We use eWay as our payment solutions provider:

Here is a link to their full terms and conditions in regards to payment and information security:

https://eway.io/nz/legal

Please visit the above link if you want to find out more about how your card payment information is protected.